Delete your account & data

App: FinoHomes (com.fino.fino_flutter) · Operated by FinoHomes, Bengaluru, Karnataka, India · Last updated: 29 July 2026

This page explains how to request deletion of your FinoHomes account and the personal data associated with it, what gets deleted, and what we are legally required to retain.

Option 1 — Delete your account in the app (immediate)

1. Open the FinoHomes app and sign in.
2. Tap your profile picture (top-right) to open the Profile screen.
3. Go to Danger zone → Delete account.
4. Confirm. Your account and associated personal data are deleted (subject to the retention rules below).

You can also use Profile → Privacy & your data to Download my data (a copy of your personal data) or Withdraw consent (which closes your account and deletes your personal data).

Option 2 — Request deletion by email

If you cannot access the app, email us from your registered email address and we will delete your account and personal data:

We acknowledge requests within 72 hours and complete verified deletions promptly (typically within 30 days).

What is deleted

• Your account and profile (name, email, phone, profile photo).
• Your organisation memberships and role assignments.
• Notification tokens and on-device preferences.

What is retained, and for how long

Some records are kept, or de-identified rather than erased, where retention is required by law or for the shared business records other organisation members rely on:

• Financial & tax records (bookings, income, expenses, reimbursements): retained for up to 8 years to meet India's Income-Tax Act and audit obligations, as part of the organisation's statutory books of account. After this period they are deleted or de-identified.
• Guest identity documents: kept while the related booking is on record; deleted when the booking or document is deleted, or when the organisation is deleted.

For full details see our Privacy Policy (section 9, Data retention).